Protect your health
Medical Consultation & Hospital Coordination
We find the right hospital and specialist based on condition, budget, and preference.
Visa & Travel Assistance
Support with visa process, documentation, and travel coordination.
Accommodation & Translator Support
Comfortable stays and translator services near hospitals.
Post-treatment Care
Follow-up consultations and post-discharge coordination.
Wellness & Preventive Packages
Health checkups, Ayurvedic treatments, and recovery retreats.
We provide assistant in various Directions
International Patient Services
Dedicated international patient coordinators, if available
Available at all locations and hospitals
Language interpretation services
Will be arranged based on requirement
Assistance with medical visas and documentation
VIL will be sent from treating hospitals and FRRO registration will be taken care by us on arrival of patient
Medical Services Offered
Proven patient outcomes and aftercare support Almost all international patients have had good results w.r.t their treatments. 2 of the patients are supposed to return for their follow-up treatments and check-ups.
Hospital Network Access: Comprehensive list for member referrals. Tie-ups with 7 multispecialty hospital chains and 4 specialist hospitals across all major cities in India. Some of them namely: Apollo Hospitals, Medicover Hospitals, Ankura Hospitals, Aakash Hospitals, Ayurvaid Hospitals, Pristine Eye Hospitals, Fertilica IVF, and a few more
Comprehensive list of specialties and treatments available
Medical Specialties- Cardiology & Cardiothoracic: Heart and chest-related conditions and surgeries.
- Orthopedics: Bone, joint, and muscle conditions.
- Oncology: Cancer diagnosis and treatment.
- Nephrology: Kidney diseases and treatment.
- Neurology & Neurosurgery: Brain and nervous system disorders and surgeries.
and more.
Availability of advanced diagnostics and surgical procedures Yes, already answered above.
Accreditations and quality standards All tie-up hospitals are NABH accredited (National Accreditation Board for Hospitals) and adhere to ISO 9001 standards.
Travel and Accommodation Support
Assistance with travel arrangements (flights, airport transfers, etc)
We can not help with flight bookings but can connect you to travel agents who can help. Airport transfers will be taken care of free of charge.
Partnerships with hotels or guest houses for patient and family accommodation
Will be done based on budget and proximity to the treating hospital.
On-hospital or nearby lodging options (particularly for family members accompanying patients); or any complimentary accommodation offered to members accompanying patients.
Yes. Arrangements will be made.
Repatriations assistance (in unfortunate events where patients pass-on)
Can be arranged if needed.
Travel Insurance and Financial Guidance
Support with travel insurance claims and documentation
Need to discuss.
Accepted insurance providers and direct billing arrangements
Need to discuss.
Pricing models and cost estimates for treatments
Varies from hospital to hospital. Estimates can be given for most common procedures.
Payment Options
Accepted modes of payment (international cards, wire transfers, etc.)
International cards and wire transfers are accepted by all hospitals.
Options to pay locally in Zimbabwe (in case where we have strict international payments controls by local central banks). Will not be possible
Payment plans or financing options, if available
None
Refund and cancellation policies:
No advance payments needed till the patient reaches the treating hospital. Only on admission and before discussed procedures.
Post-Treatment Services
Follow-up care protocols or after care support (virtual consultations, post-treatment support, telemedicine, rehabilitation linkages, reports)
All follow-up care will be taken care of through virtual consultations
Coordination with local healthcare providers for continuity of care (peer to peer management of patients after discharge from Indian Hospitals)
Need to discuss
Access to medical records and treatment summaries by local doctors in collaboration with Indian Hospitals
Discharge summary will be shared post treatment and we will connect local doctors to the treating hospitals if needed.
TREATMENTS
- Major Specialties
- Cardiology & Heart Surgery
- Orthopedics & Joint Replacement
- Oncology (Cancer Treatment)
- Neurology & Neurosurgery
- Kidney & Liver Transplants
- Cosmetic & Dental Treatments
- IVF & Fertility Treatments
Specialties
Cancer (Oncology)
Advanced treatment for major cancers with modern diagnostics, chemotherapy, radiation, and surgery.
Heart Disease (Cardiology)
Care for blocked arteries, heart failure, and other cardiac issues with world-class procedures and surgeries.
Kidney Failure (Nephrology)
Dialysis, kidney transplant, and full renal care for chronic and end-stage kidney disease.
Orthopedic Problems (Orthopedics)
Joint replacements, spine treatments, and trauma care to restore mobility and reduce pain.
Liver Diseases (Hepatology)
Treatment for cirrhosis, hepatitis complications, and liver failure, including liver transplants.
Neurological Disorders (Neurology)
Care for stroke, brain tumors, epilepsy, and spine disorders with advanced neurosurgery options.
Gastrointestinal Diseases (Gastroenterology)
Treatment for stomach, intestine, liver, and pancreatic conditions using modern medical and surgical methods.
Infectious Diseases
Diagnosis and treatment for tuberculosis, HIV-related conditions, chronic infections, and tropical diseases.
Information for Partnerships
- Feature / Discussion Point
- Status
- Any value-added services for international patients
- Need to discuss
- Contact details for key personnel managing international partnerships
- 1 point of contact in the beginning. Will be changed as and when volumes of patients increase.
- Information sharing and training arrangements (Training, workshops, and CME opportunities)
- Need to discuss
- Co-Branding & Marketing: Joint awareness campaigns, brochures, digital content
- Yes
- Pharmaceuticals & Additional Services: Wholesale, chronic care support, cosmetic procedures
- Yes
- Exclusivity: Sole partnership for African region
- Need to discuss
- Pricing Packages: Preferential rates & bundled offers
- All Synergy mediserv patients will be treated on preferential rates.
- Insurance Integration
- Seamless claims process with minimal member out-of-pocket for synergy patients.
Hospital Network
Patient Guide
Apply for treatments
Frequently Asked Questions
No, our service is free for patients. We are supported by partner hospitals.
Usually 5–10 business days.
Yes, most hospitals allow one attendant.